Testimonials
Our commitment to quality
We’re a different kind of electrician: if you’ve watched our YouTube channel, you’ll see that we’re open and honest about the work we do, and the skills and processes required for each job. We won’t say that a job is finished until we believe it has been completed to the highest possible standard.
We are driven by a desire to do our best, and to us this goes beyond doing the actual job. We believe in clear communication with our customers: whatever we need to do, we’ll discuss with you. We’re always thoroughly professional: our teams are polite, punctual, dressed suitably in our uniforms and we make a point of tidying up after we’ve finished a job.
Our teams are of course all suitably qualified, and experienced contractors work alongside those learning the trade in order to teach best practice.
Richard Ames-Lewis
27 days ago
It was a stressful visit. The two electricians were good and tried their best, but could not wire the illuminated pull cord which I had specifically requested. Instead they tried to fob me off with a pull cord with did not light up, and claimed that the extractor fan had in integrated light within it, which it did not. I came up with a plan which did without the pull cord by wiring the fan into the light switch, and this they were able to do. So all was well in the end.
Jess
29 days ago
Excellent and professional service with great communication. Wouldn't hesitate to recommend Artisan Electrics!
Darren Teagles
a month ago
I cannot recommend Artisan Electrics enough, they are THE best tradespeople I have ever had at my property. On time, courteous, professional and happy to discuss any aspect of the work they are doing.
Ethan
2 months ago
Sent over a quote that cost more than my house. Don't recommend cheaper and better out there.
Nick Clark
4 months ago
Easy booking, kept informed, On time , polite, excellent standard of work. Highly recommended.
Christopher Maddams
4 months ago
Once again the electricians/roofer were very professional and polite. Their work is excellent. Leaving the site very tidy and ensuring we can use the Zappi EV charger—many thanks. I would recommend you to anyone. Regards, Mr Christopher Maddams
Carol Routledge
5 months ago
The service from Artisan Electrics was excellent, they came out quickly, were very professional and friendly, and very thorough diagnosing the key problem quickly. Thank you!
Trevor Duane
5 months ago
Excellent experience with Lee who answered all questions whilst undertaking investigations and compiling an extremely thorough EICR.
Tim Ward
5 months ago
Small job which had to be arranged round other tradesmen. Turned up on time, at fairly short notice, good job.
weebree
7 months ago
Prompt and efficient Myenergi EDDI & HARVI installation by Artisan Electrics.Looking forward to being more cost effective and energy efficient with these AE installed products. Thanks guys.
Christopher Beynon
7 months ago
Their standards and customer service are excellent, will definitely use again. Very happy with the completed work.
jennie scott
9 months ago
We had Lee Barbet spend the day sorting various electrical issues in our house. He was really thorough and had to spend a lot of time problem solving as our house is old and has previously had terrible work done. Not only did he put shoe covers on whenever in the house, he hoovered up any mess he’d made and took away old lighting and boxes at the end of the day. I was really impressed with him and would definitely recommend him, his work seems excellent. As for artisan electrics, after a couple of initial stumbling blocks which they sorted, I have been impressed overall. They’re certainly not the cheapest but I think you get what you pay for.
Karen Rodgers
9 months ago
Thank you once again to Lee and Luke for providing speedy, skilled and friendly service ..it is much appreeciated,warmest regards,Karen in Cambridge
Emily Mackay
10 months ago
I've used Artisan many times and they really are 5 star. Polite, clean, highly professional. The last project involved coordinating other tradespeople too, which they did seamlessly, and the project completed ahead of schedule. The administrative side is very polished too, with text reminders of site arrival times, and no waiting around for a reply. Well-deserving of the excellent reviews.
John
10 months ago
Highly recommended company, from quote to having work carried out was very quick and professional.Electrician John did a great job of fitting some light fittings and took time to ask what we wanted and gave advice. Very tidy worker who cleaned up afterwards and removed rubbish.Will be using them again.
Sarah Vollans
10 months ago
Whether dealing with lighting in a modern house or handling the hidden problems of an old dwelling, Artisan continue to prove their worth.Courteous from the outset, they worked as a professional team, completed the work in a timely manner; and left the site tidy. Thank you very much.
Laura Greensmith
10 months ago
Drives like a dangerous idiot. If he doesn't care about the people around him why would he care about the job he does?
Mike Brocklehurst
11 months ago
Excellent and very professional service. Artisan did a full ECIR, corrected a few issues they found, and installed a new consumer unit. An electrician visited soon after my initial call to give a quote, and he followed up with calls to explain and answer questions. The electrician who did the work was excellent, and kept me informed as he progressed. The work looks very smart and tidy. It was a good experience, performed on time and to quote. I definitely recommend Artisan, and will use them in future.
Ish Singh
11 months ago
Another excellent job done by John.I’ve used Artisan a number of times over the last 18 months and I’ve been never disappointed.
Callum Dickerson
a year ago
Having spent most of the last year renovating my home, I was drawn to the idea of installing a solar system to cut down on my energy bills as well as having a positive impact on the planet. With so much work going on I found myself watching videos on YouTube about various home renovations, and I came across Artisan Electrics' channel.Having already had a myenergi car charger installed I was looking into the possibility of getting their new battery storage system with solar for best compatibility, and it came as a great surprise to find out Artisan Electrics were based just down the road in Cambridge!I made my initial enquiry in May, knowing it might take a little while for the installation given how new the product was! The initial sign up was easy, just an online form and taking a few photos. I had to send a couple of emails to check on progress but otherwise was kept well informed.I had a site visit about a month before the start of the project from Jordan and Wayne who were both very knowledgeable and answered my questions, then it was almost time for the final installation.The team working on my project were incredibly professional and polite. They turned up exactly on time every day (and I mean that - one day they knocked on my door at exactly 8am!) and even managed to finish the project a day and a half earlier than expected (despite a set back from a delayed parts delivery)! I was kept informed of progress throughout the project and took the opportunity to watch them work.I know what I paid was certainly not the cheapest price on the market, however my main reason for choosing Artisan was because I could actually see lots of evidence of their previous projects. Watching their YouTube videos was very informative not only of what to expect froma solar install, but also to reassure me of the quality of work I would receive. I completely agree that there is a reason why they have so many five star reviews.Jordan and the team have worked very hard to build up a business that really does put the customer first, right from the first contact to completion of the project. I am very pleased with my choice of electricians and look forward to enjoying my new solar system for many years to come.
Ben Avery
a year ago
Everyone knows that Artisan have a great reputation, so my experiences aren't going to be much of a surprise here! We've just moved house and needed an EICR to be completed so that we knew what we were dealing with ready for EV chargers, solar, batteries etc in future. The previous owner had an EICR completed as part of the house sale, but we weren't entirely confident in it.Sure enough, the Artisan report found all sorts of things that the first report missed. The report was super-thorough with lots of photos and explanations in plain language. The quality of their work and customer service was exemplary. They explained all the options and implications and were very happy to answer my many questions and accommodate my future plans in their suggestions. They clearly take the same pride in their work whether or not they are filming the job for their YouTube channel.Of course it was more expensive than the other quotes I received, but it was unquestionably worth it. You get what you pay for, and if we'd relied on the cheap EICR from the house sale there would still be a number of dangerous electrical faults that we were unaware of. Don't take shortcuts with electricity - go for a company that you know will do things properly!We are very likely to get Artisan to install our (rather unusual!) EV charger and won't be surprised if - a few years down the line - we have them back to do solar and battery installations.[Update: We did indeed get Artisan to do the remedial work from the EICR and install the EV charger. The work was everything you'd expect from exemplary electricians and then some more. Everyone was polite, friendly, diligent and professional. The new consumer units are pristine and you can see that there is no such thing as cutting corners with Artisan. They tidied up all of the existing wiring (which was all over the place!) so everything was collected together and discreet. They kept me well informed throughout the four days of work and always went out of their way to meet my preferences (for example, I wanted one of the outside lights in a place that happened to be rather difficult to wire up, but they worked their Artisan magic and made it happen). As a mark of how nice everything looked and how pleased I was with it, I did a video call with my father after they'd finished to show off all the new kit and wiring! I'm looking forward to having them back when I'm ready for solar and batteries - and inevitably lots of other electrical jobs as I continue 'playing' with smart home tech.]
Francis Grant
a year ago
I called Artisan Electrics when our power shower suddenly stopped working. Right from the beginning, they were friendly, helpful, and professional. Lee came over to fix it the next working day. Everything now works perfectly, which was a big relief. They are very clear and transparent about pricing, and the costs were very reasonable. It’s hard to find reliable and professional companies these days so we will be sticking with Artisan Electrics in the future. We already have a couple of jobs in mind!! Thank you again!!
Stephen Joy
a year ago
I had Artisan Electrics to the house this week to conduct an EICR and solar survey. The guys are an absolute pleasure. Exactly what I was looking for, thorough, professional and listened carefully to my requirements and preferences. 5 Stars!
David Lewis
a year ago
We have had major work completed recently both to our households switchboards and solar panel inverter. The work was carried out with complete expertise and efficiency by very polite and friendly engineers. They arrived punctually and equipped with all necessary components. Booking the work initially was very easy. The phones were answered immediately by polite and knowledgable admin staff. We highly recommend ARTISAN ELECTRICS
Rob Scoffin
a year ago
We have used Artisan for a number of jobs over the last few years -- fitting an EV charging point initially, and now upgrading to add battery storage to our existing PV array. Jordan and the team are excellent, always very responsive, and do great work to a very high standard.
Lucy P
a year ago
John and Lee were brilliant at sorting a difficult issue we had with our Nest heating set up. Helpful, calm and got the job sorted. Would recommend.
Ed Tinsley
a year ago
I used Artisan Electrics to install a smart thermostat and radiator valve system.The team are the most professional local business I’ve come across. Clear they have a nice culture, care about customer service and use good systems that improve the experience for their customers. I’ll be using them again.
Sonia Cox
a year ago
From start to finish an excellent service, Dan came and did a survey and very promptly provided quotation, he did a very thorough survey and talked us through options. Date agreed we were very grateful they could come so quickly to install our charger, Luke did a great job, very professional yet friendly and left everywhere clean and tidy. No hesitation in recommending.
Amit
a year ago
Called to get a quote for EV Charger Installation after being impressed by Jordan’s knowledge on his YouTube channel.Even though Artisan doesn’t cover my area, Chloe was super helpful and took the time to explain the process, pro’s & con’s of various wall chargers and recommended other local companies who can help.Utterly helpful, friendly and professional company, just wish they covered my area too.
Gabriel Bienzobas Mauraza
a year ago
Artisan were, from start to finish, fantastic. The whole process from start to finish was very smooth and professional. The quote team were fantastic and had to put up with a lot of vagueness from us. The installation team were just fantastic and when we had a small niggle they came and fixed it in not time. All in all a great experience and would definitely recommend it to others, and would use again.
Jon Stenning
a year ago
The Artisan team were excellent; they arrived on time and carried out the work to a very high quality. They kept me informed of progress and offered me choices as appropriate. I was very happy with the work done by the team!
Ray Bristow
a year ago
We can highly recommend Artisan Electrics. Our first meeting with Dan to discuss our project was very informative. He perfectly understood and was sympathetic to our desire to retain the feel of existing lighting and update electrical points in a similar way. Electricians, Lee and Andy were extremely professional and knowledgeable carrying out the three day project in a friendly and proactive manner, leaving everything tidy after their visits. We were extremely satisfied with all the work completed throughout the house. Rebekah & Ray Bristow
Brian Norman
a year ago
Artisan are what you need from any modern trade business, honest, transparent, responsive and professional things that should be a given for all businesses but rarely all are.Communication was excellent throughout with phone calls and emails at the right times and the finance work and regulations paperwork was with me within 48 hours.The team onsite turned up when they said they would, explained clearly the steps involved, rectified a number of issues caused by previous electricians and are clearly proud of the work they do.I wish Artisan all the best as they continue to grow as a business.
John Holloway
a year ago
Very impressed with the service received from Jordan, John, and Reuben. Two day job installing an additional consumer unit and running two EV cables from centre of the house to garage. Arrived on time. Very polite. Left the property exactly as they found it. Happy to recommend.
Jonathan Tracey
a year ago
The Artisan Electrics team did a fantastic job, resolving all my electrical issues, and upgrading my main and sub distribution boards. John, Luke, Chris and the rest of the team were amazing, did a very nice job. I will be calling on their services again in the near future for the next stage of our upgrades to the property. Can't recommend them highly enough to anyone looking for quality tradespeople.
John Wilkinson
a year ago
Artisan Electrics installed a charger for our new electric car after we had been assured by two specialist charger installers that it would be impossible at our house, since the main fuse, meter etc. are conveniently situated in the middle of the house inside a hollow wall... Artisan Electrics have the kind of can-do attitude to a challenge which is what you want in a builder or plumber or any installer or repairer. Perfect job, pleasant people. Thoroughly recommended.
Debbie Wilson
a year ago
Lee and Luke did a brilliant job. They were thorough and were sensitive to our needs. Skilled professionals who involved us in optional installation decisions. They were respectful of our property and the restrictions of its age and construction. We were given all appropriate paperwork and certification. We would recommend without hesitation.
Kim Baker
a year ago
Our engineers were John & Reuben who did an excellent job, firstly the inspection report and then a return visit to replace the consumer unit and fit two external double sockets. The wiring in the consumer unit was so neat and really future proof. John tracked down and rectified a tricky lighting fault. I could not be more pleased with the finished work. Artisan Electrics were a pleasure to deal with, thoroughly professional throughout and the work exceeded my expectations. We will definitely use them again.
Paul Emberton
2 years ago
I found Artisan Electrics on YouTube and was impressed by how they approach each customer's requirements. So, I decided to try an EICR from them. Fantastic service, although it did highlight how bad the electrics were in my house (but that’s the point). They took the time to listen to what I was planning for upgrades in my house and gave me suggestions to think about.I am now waiting for them to come back and do some much-needed upgrade work.
Kevin Kendle
2 years ago
I recently had an EV charge point installed at two different properties by Artisan Electrics. I discovered them from their excellent YouTube videos, where I learned all I needed to know about EV charge points from one single video!One of the EV charge points was located outside their normal working area, in North Norfolk, but as I was having two installations carried out by them, Artisan Electrics very kindly agreed to cover the second one, outside their normal area.Lee and Luke carried out both my installations, and I can't praise them highly enough. They were both friendly, polite and obviously extremely capable in their field. They were punctual, hardworking, and able to deal with unforeseen issues readily. I am delighted with both installations!Artisan Electrics are towards the higher end of the pricing scale, but the service you get is second to none. Right from initial contact, Chloe on the admin side of things was extremely helpful and kept me updated with any news. So to summarise, don't hesitate to use Artisan Electrics - I recommend them wholeheartedly!Kevin
Leonard Evans
2 years ago
We received an email from Artisan Electrics in March this year, advising us that they had recently been MCS approved solar and battery installers. Having had work carried out by them 2 years ago (new car charger and a replacement consumer unit fitted). We requested a quote for solar panels and a battery. I completed an online web-based form and supplied the necessary pictures. Rather than having the battery installed outside the house I enquired as to whether it would be possible to install it in the garage and at the same time provide me with power to the garage and lighting. We received the quote very promptly and agreed for the work to be carried out. We agreed with the office an installation date and was advised that the necessary equipment would arrive on the Monday, in preparation for the team to arrive on Tuesday to carry out the work (four vans and seven members of the team). The work was completed, with the solar panels and battery commissioned by late Thursday afternoon. During this week, we recorded the highest temperatures so far this summer. Lee was our project lead and both he and the rest of the team were a joy to have around. I was advised what apps were required in order to interact with our newly installed system and Lee checked that I was happy with the apps and had no issues. We have read other reviews stating that Artisan Electrics are expensive. Whilst we agree cheaper quotes could be obtained, we very much doubt that the quality of work would reach their high standards. This is the second time we have used Artisan Electrics in two years and would have no issue using them again or recommending them. Seriously if you are looking for a solar panel install with or without a battery, Artisan Electrics should definitely be on your list of potential providers. A massive thanks to Jordan and all the team that made the whole project from start to finish a joy.
Frances Miller
2 years ago
Artisan were recommended by our son. They were helpful, and made good recommendations for ways to meet our needs. The workmen were on time, courteous, and professional. When we had a follow-up issue they explained the remedy to the issue, and again did the work in a timely and professional manner.
Adam Barton
2 years ago
Very professional and excellent quality installation. John and Reuben were very focused and I can really see how you have such a high reputation with quality staff like that. Very pleased with the result and will definitely use you for any more work without hesitation. Highly recommended.
Matthew Percival
3 years ago
Found through their youtube page and booked in for a Hypervolt to be installed after seeing it in use on the channel.Can't fault the work that was done. They managed to hide most of the cable through existing trunking on the house and behind the stones which left a clean look and Lee answered any questions and concerns I had as well!Overall great work done and extremely nice people that work for Artisan!
Ask our customers
For a true picture of our commitment to professionalism, let’s ask a few of our satisfied customers.
“Incredible service start to finish, perfect comms all the way through, but most importantly the quality of work and care taken is just unbelievable. The team literally spent two hours running an EV charger wire through a cavity as it would look tidier, even when I said as it was proving so hard I didn’t mind it going down the inside of the garage wall. If they had an idea of how to give me a better solution they would talk me through it and then change the planned work. In a full week on site it just shone through that every member of the team naturally cared about doing a perfect job from big things to little things – very, very, very impressed!”
“From my first inquiry to completion of the job the Artisan team was responsive, professional and friendly in their manner and approach. On the day of the actual install, Cory and Ruben arrived exactly on time. I requested a certain cable run which Cory happily took on board and continued to complete a very neat and tidy job. The whole team are a credit to the business. Very pleased with the outcome and would recommend these guys with no hesitation.”
“I found Artisan via their YouTube channel. Jordan and Lee installed a Hypervolt 2 EV charger for me. I have been so impressed with not only the quality of work but the whole smooth process from my initial enquiry to final install. They both worked into the late (dark) evening to ensure my job was successfully completed before Christmas. Also a big thank you to Erica and Louise, the office team. I highly recommend Artisan and will be using them for all my future electrical projects.”
“Very impressed by the way Cory searched for the best way of hiding the cables to the charger rather than the taking the easiest and quickest option. Very professional in approach, but also friendly and was great to see how he tidied and cleared everything up before he left. An excellent job all-round and would recommend to others.”
“They promised a great service and they delivered it. Really friendly and professional help throughout the process of buying and installing an EV charger. Genuine pride in making the work look as good as it can but perhaps more importantly, on making it safe. Would (and will) happily use in future.”